Shipping Policy

Orders

All orders are processed and shipped within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order ships, you'll receive  an email with a tracking number.

 If you haven’t received your order within 14 business days of receiving your shipping confirmation, please email us at hello@ifungi.com with your name and order number, and we’ll be happy to assist you.

U.S. Orders

Shipping Option	Transit Time	Rate
Any Order	3-9 Business Days	FREE

U.S Orders (Non-Mainland - Hawaii, Alaska, Puerto Rico, Islands + Armed Forces)

Shipping Option	Transit Time	Rate
Any Order	7-12 Business Days	$7.25

 

In peak periods please allow an extra up to 5 business days for processing and shipping your order. 

*All shipping times exclude clearance/customs delays

Estimated Shipping Times/Delays

 We do not provide refunds for shipping costs in cases of delivery delays, incorrectly provided  addresses, or packages marked as delivered but not received. Delivery timeframes shown are  estimates and do not include the 1–3 business day processing period. To track your order,  please refer to the tracking number included in your shipping confirmation email.

Returned Packages

If a package is returned to us due to delivery issues (e.g., incorrect address, failed delivery attempts), you may choose one of the following options:

• A **refund** for the product, minus the original shipping cost.
• **Reshipment** to a corrected address, with an **additional shipping fee**.
• If you **refuse delivery** of your package, the cost to return it to iFungi BioHealth will be deducted from your total refund.

Shipping to the United States

The shipping policies outlined for Canadian orders also apply to shipments destined for the United States, with a few important exceptions:

• iFungi BioHealth is **not responsible** for any losses, damages, or costs resulting from shipping issues or items **rejected by U.S. Customs**. Title and risk of loss transfer to the customer once the order is handed over to the third-party shipping carrier. (To date, we have not had any such issues.)
• Once your order has crossed the U.S. border, please **contact the carrier directly** for updates regarding the status of your package.

Lost, Stolen, or Damaged Products

Undeliverable/Wrong Address

If your order is undeliverable due to an **incorrect address**, missing suite or apartment number, or any other reason, **re-shipping charges will apply** to resend your order. If we are unable to process your order due to inaccurate or incomplete information, processing may be delayed. Our customer service team will contact you by email or phone to resolve the issue.

Lost/Stolen/Damaged Packages

Once your order leaves our facility, we are **not responsible** for any lost or damaged packages.

If your tracking information shows that your order was delivered but you did not receive it, please contact our customer service team at hello@ifungi.com within **24–48 hours**.