Shipping Policy

Orders

All orders are processed and shipped within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order ships, you'll receive an email with a tracking number.

If you haven’t received your order within 14 business days of receiving your shipping confirmation, please email us at hello@ifungi.com with your name and order number, and we’ll be happy to assist you.

Canadian Orders

U.S. Orders

  
U.S Orders(Non-Mainland - Hawaii, Alaska, Puerto Rico, Islands + Armed Forces)

 
In peak periods please allow an extra up to 5 business days for processing and shipping your order.

*All shipping times exclude clearance/customs delays

Canadian Shipping
Please note: Customers are responsible for all applicable federal and provincial taxes related to shipping. By placing an order, the customer agrees to comply with all Canadian export laws applicable to the products purchased or received under this agreement.

Estimated Shipping Times/Delays

Please note: We do not provide refunds for shipping costs in cases of delivery delays, incorrectly provided addresses, or packages marked as delivered but not received.

When selecting your shipping option at checkout, keep in mind that the delivery timeframes shown are estimates and do not include the 1–3 business day processing period.

To track your order, please refer to the tracking number included in your shipping confirmation email.

If a package is returned to us due to delivery issues, you may choose one of the following options:

   A refund for the product, minus the original shipping cost, or;

   Reshipment to a corrected address, with an additional shipping fee.

   If you refuse delivery of your package, the cost to return it to iFungi BioHealth will be deducted from your total refund.

Shipping to the United States

Here is a revised and professional version of your statement:

The shipping policies outlined for Canadian orders also apply to shipments destined for the United States, with a few important exceptions:

iFungi BioHealth is not responsible for any losses, damages, or costs resulting from shipping issues or items rejected by U.S. Customs. Title and risk of loss transfer to the customer once the order is handed over to the third-party shipping carrier.  Please note that to date we have not had any such issues.

Once your order has crossed the U.S. border, please contact the carrier directly for updates regarding the status of your package.

Lost, Stolen, or Damaged Products

Undeliverable/Wrong Address

If your order is undeliverable due to an incorrect address, missing suite or apartment number, or any other reason, re-shipping charges will apply to resend your order.

If we are unable to process your order due to inaccurate, invalid, or incomplete information, processing may be delayed. In such cases, our customer service team will contact you by email or phone to resolve the issue.

Lost/Stolen/Damaged Packages
Once your order leaves our facility, we are not responsible for any lost or damaged packages. If your tracking information shows that your order was delivered but you did not receive it, please contact our customer service team at hello@ifungi.com within 24–48 hours.